What is a category in Simplebase?
In Simplebase, content is organized in layers. Collections hold the big topics of your knowledge base, and categories sit inside a collection to group related articles, for example Getting started, Billing, or Integrations. Each category has a name, a short description, and an icon.
Categories are what readers see when they browse. A clear name and description tell someone at a glance whether the answer they need lives there, and the icon makes the category quick to spot in a long list. Good categories mean fewer people get lost and fewer questions reach your support team.
Setting categories up well early pays off as the knowledge base grows. When every new article has an obvious home, the structure stays tidy instead of turning into one long, unsorted list. That is why learning to create a category properly is one of the first things a knowledge base owner should do.
How to create a category in Simplebase
1. Select a collection
From the main collections view in Simplebase, click the collection you want to add the new category to.
2. Click "Add New Category"
Inside the collection, click the "Add New Category" button to open the new category form.
3. Name the category
Enter a name for the category. Keep it unique and descriptive, so readers know what they will find inside.
4. Add a description
Click the Description field and write a short line on what the category covers. It helps readers decide whether to open it.
5. Choose an icon
Select an icon that represents the category, so it is easy to recognize when readers scan the collection.
6. Click "Create Category"
Click "Create Category" to save it. The new category now appears inside the collection, ready for articles.
After creating the category, you can add articles to it or customize it further as your knowledge base grows.
Who uses categories in Simplebase?
Support teams organize help articles into categories so customers can find answers themselves, which cuts down on repeat tickets.
Product teams use categories to group documentation by feature or area, so new releases have an obvious place to live.
Operations and HR teams build internal knowledge bases where policies and how to guides are grouped by department or topic.
Founders and small teams setting up their first help center use categories to bring structure early, before the article count makes it hard to reorganize.
This is exactly the kind of workflow teams have to teach again and again as new writers join and the tool changes. The interactive walkthrough above was built with Layerpath. Instead of re-recording a video every time a screen or step changes, you update the single step that changed and the guide stays current.
Simplebase alternatives for knowledge bases
If you are comparing tools for building a help center or knowledge base, these are common alternatives to Simplebase:
Notion
A flexible workspace many teams use for internal wikis and simple public help pages.
GitBook
Documentation built for product and developer docs, with Git based workflows.
Document360
A dedicated knowledge base platform with versioning and analytics.
Helpjuice
A knowledge base tool focused on search and customization.